![]() I had seen my Apple Pencil go into my infant daughter's mouth more than once, so I assumed there was a fair chance they would find water damage. If not, I would have to pay a considerable amount for a new one, although not the full amount due to the warranty. If the Pencil stopped working on its own, my new one was completely free. The only part that made me uncomfortable was that they had a hold on my credit card, pending whether or not they found any physical or water damage. Still, it was easy to package up and the label just had to be stuck on the box. I left it a little too long and ended up dashing to my local FedEx dropoff just minutes before it closed on a day close to my deadline. You do have to send the old part fairly quickly. Not having an Apple Pencil greatly reduces the functionality of my iPad, so a short wait time on getting a new Apple Pencil was excellent. Then, type in your Email Address, create a strong password, and enter your phone number. Enter your first and last names, device Region, and Birthday. Now, click Create Apple ID at the bottom of your screen. To find the serial number of your iPhone, iPad, iPod touch. Open your preferred web browser, go to ( visit) and click on Sign In. ![]() This will save you time when the customer service agent asks for it. When you contact this phone number, be ready with your device’s serial number. ![]() You can contact Apple’s customer support by calling 1-80 in the United States. I had been under the impression I would have to wait for the shipping label and packaging, send it out, see if they could repair it, then either get the same one back or have a new one sent out. How to Call Apple Customer Support by Phone. Visit the support site in any web browser on your computer, phone, or tablet. I received a replacement Pencil within a couple of days, much to my delight. If you're experiencing a problem with your Apple hardware, such as your MacBook, AirPods, iPhone, or iPad, you can make an appointment with Apple's Genius Bar to receive support. I chose the mail option, as I am greatly trying to limit the amount I go out right now. The agent concluded I would need a repair or replacement, and asked me if I wanted to make an appointment at my nearest Genius Bar, or if I wanted to send it in by mail. The answers were not immediate, but since I was also working, I didn't mind the wait time in between messages. The number of iPhone applications that were available on the Apple store. The agent was able to quickly look up my device, and asked me some questions about what the problem was, what I had tried, etc. 18.1.1 Mobile technology The highly competitive mobile arena is continuing. I decided to go on Apple's website, and was able to easily navigate through the first steps, trying all their troubleshooting options before finally choosing to speak with an agent over chat. My ExperienceĪs mentioned, my Apple Pencil broke within a month of purchase. More ways to shop: Find an Apple Store or other retailer near you. If you're just looking for some basic how-to solutions, you can get help in 140 characters or less via Twitter using The company tweets out plenty of helpful advice about new features on iOS, macOS, watchOS, and tvOS.Just have a simple question that can fit in 280 characters? Tweet It may take a little longer for them to get back at you, but you'll get a direct answer, and many customer service issues can be addressed at least partly through Twitter, with the process getting started without you having to visit their site. Contact Apple Support 0 + Find Locations. If searching on your Mac or iOS device doesn't help, and if the iMore forums can't solve your problem, you can go directly to the source: Apple support. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. How to join the discussion on iMore How to chat with Apple support online or on the phone You can find all things Apple, including the latest iPhones, iPads, iMacs, headphones, earbuds and everything in between. Feel free to ask anything in the forums: Our forum users understand that when you are new to Mac, you might need extra help. Looking to upgrade your laptop, smartphone, tablet or PC The Apple Store is the best place to try all of Apple’s innovative products, software and accessories. If your Mac or iPhone can't help you find a solution to your problem, try the iMore community! Not only does our staff love troubleshooting problems, but our fantastic readers are always on-hand to help with even the simplest of problems. Choose one, two or more numbers - all of them will be available right in the app A second phone number is a great way to keep your messages and phone calls private and secure. Help will show search results based on the app you are us (Image credit: iMore) How to use the iMore forums for help You can get a new real phone number with a local area code without an extra SIM. Some useful things you should know about the Help program: - Use the keyboard shortcut command-shift-/ to quickly access the Help program.
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